Shipping policy

At WOLFARON, we strive to provide a smooth and reliable shipping experience for all our customers.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received and verified. Orders are not processed, shipped, or delivered on weekends or public holidays.

Please note that processing times may be extended during periods of high demand, promotional events, or holidays.

Shipping Times

We aim to deliver all orders within 4–7 business days from the date of shipment.

Delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures, weather conditions, and other factors beyond our control.

Shipping Costs

Shipping fees, if applicable, will be calculated and displayed at checkout before you complete your purchase.

From time to time, WOLFARON may offer free shipping promotions, which will be clearly indicated on the website.

Tracking Information

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.

Please allow some time for tracking updates to become visible in the carrier's system.

International Shipping

Urban Wolf may ship to selected international destinations. Customers are responsible for any customs duties, import taxes, or additional fees that may be imposed by local authorities.

These charges are not included in the product price or shipping cost unless otherwise stated.

Delays

While we make every effort to ensure timely delivery, Urban Wolf cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers, customs clearance processes, weather events, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Urban Wolf is not responsible for orders shipped to incorrectly entered addresses. Additional shipping charges may apply if a package must be re-shipped.

Lost, Damaged, or Stolen Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible so that we can assist in resolving the issue.

Urban Wolf is not responsible for packages that are marked as delivered by the carrier but are subsequently lost, stolen, or misplaced.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request; however, changes or cancellations cannot be guaranteed once the order has entered processing or has been shipped.

Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact our customer support team through the contact information provided on our website.

Urban Wolf reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon being posted on the website.